Welcome to the hazelkaye.com website terms and conditions for use.

Our Agreement

These terms and conditions are applicable to the website www.hazelkaye.com.

“We/us/our” in these Terms refers to the website; and “you/your” refers to you, the website user.

By accessing this website, you confirm your agreement to be bound by these Terms and Conditions.  If you do not accept the terms and conditions, you must leave this website.

Changes to Terms

We reserve the right to change or modify the website terms and conditions at any time.  You are responsible for checking the terms and conditions for any changes.  If you disagree with any of the terms, you must leave the website.

The ordering process and order confirmation

Once you place an order via our website, you agree to our order terms and conditions.

All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. We will send you an email acknowledging receipt of your order. All communications will be addressed to the email address you supply when you register. This does not constitute acceptance of the order by us. The contract for purchase of the product is formed when we send you an email dispatch confirmation. We do not guarantee products are available to ship.

To order, select your products from the website, add to your basket, then checkout – following all steps requested on the website.   By “checking out”, you submit an offer to purchase the goods in the Shopping Bag.

Before placing an order you can view and amend your order details at any time by clicking on the “Shopping Bag”.

You will be sent an email confirming receipt of your order with a summary of the details of your order.  This email merely records the fact that we have received your order. Please check that all details in the email are correct. In the event of a dispute, please contact us via email within 24 hours hazel@hazelkaye.com

At the point your order is dispatched, we will send you a second email, at which point a binding contract of sale is agreed between you and us.

All orders will be kept recorded and filed by us.


To facilitate the ordering process, you can register your details with us.  If you do this, all personal data provided will be stored confidentially in our database, in accordance with our privacy policy.  To update your personal details, please use the XXX button.

You agree to select and use a password of your choice.  You are responsible for keeping your password confidential and for ensuring that it is not used by any other person.

If you suspect your password security has been breached, it is your responsibility to notify us immediately.

We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.

Website Usage

By accepting the terms and conditions, you confirm that all information and details provided by you to us are true and accurate.

You agree not to use the website for any unlawful purpose or in any manner that may give a false or misleading impression of us, our staff or our services, any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person, or do anything that may interfere with or disrupt this website or our service

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

In the event that you do not comply with the above restrictions, any person affected by your actions may bring a claim against you. We will pursue a claim against you for any losses and costs (including legal costs) we may suffer as a result of your actions


We do not warrant or represent that the material on this website is accurate, complete or current or that the website will be free of defects or viruses.  This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free.

We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.


All prices on this website are in pounds sterling and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error.  If the correct price is lower than that on the website at the time you place your order, we will charge you the lower price. If the correct price is higher than that on the website, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.

Delivery Charges

Standard delivery usually takes place 3-5 working days after placing your order.  In the event of delays, we will not be held responsible or accountable.  Standard delivery charges are as follows.  Next day delivery can be arranged if required, and charges are listed below.  Next day delivery orders must be received by 12pm.  Please email hazel@hazelkaye.com  and/or telephone 01234 826502 if urgent delivery is required.

Standard delivery charge

Next day delivery

Order value below £75



Order value above £30



Gift vouchers



We accept payment by debit or credit card and PayPal only. Payment will be debited from your account shortly before despatch of the product to you.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment, we will not accept your order.


If we are unable to dispatch your order within our standard delivery period, we will email you with a revised estimated delivery date. At this point, you may cancel the order and receive a full refund.

When the product is delivered to you, you are responsible for it.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way, please email hazel@hazelkaye.com  within 24 hours of receipt.

Cancellation, returns and refunds

You have certain rights under the law. These include:

  • that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
  • certain remedies if a product is defective; and
  • a right to cancel your order within 28 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).
  • cancellation can be communicated by emailing hazel@hazelkaye.com

Return of non-faulty goods
We hope you will be satisfied with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

  • you notify us in writing that you are cancelling your purchase no later than the 28 working days after the day on which you received your product;
  • you have taken reasonable care of the product prior to return – in particular this means they must not have been damaged;
  • you may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at hazel@hazelkaye.com
  • you will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or misdescribed.


Please return the Product in suitable packaging. We will refund the purchase price and original delivery charge of any goods returned no later than 14 days from the day when you give us notice of cancellation.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Our Legal obligations and our Limitation on Liability

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.


We will do our best to resolve any disputes over these Terms.

These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing hazel@hazelkaye.com.